Refund policy

At Unbound Order, we operate with limited quantities and exclusive drops. Because of the nature of our inventory, we have a strict return policy designed to be fair to all customers.

30-Day Damaged Goods Policy

We offer a 30-day return policy exclusively for items that arrive damaged or defective. You have 30 days after receiving your item to request a return.

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Proof of Purchase: You’ll also need the receipt or proof of purchase.

  • Final Sale Notice: We do not allow returns or exchanges for "change of mind," customer dissatisfaction, or incorrect sizing selection. Please consult our size charts carefully before purchasing.

How to Start a Return

To start a return for a damaged item, contact us at info@unboundorder.com.

  1. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.

  2. Important: Items sent back to us without first requesting a return will not be accepted.

  3. Returns must be sent to: 1055 Rue Lucien-L'Allier, Unit #2025, Montreal, QC H3G 3C4

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Limited Inventory & Store Credit

Because our drops have limited quantities, we cannot guarantee that a replacement in your specific size will be available.

  • If your item is damaged and we have the replacement size in stock, we will ship it to you immediately.

  • If we do not have remaining inventory of your size, we will issue a refund in the form of store credit.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Return shipping costs for EU cooling-off period returns are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund (or store credit) was approved.

  • Original Payment: If a refund is approved to your original payment method, it will be processed within 10 business days.

  • Store Credit: If a size replacement is unavailable, your store credit will be issued via email.

  • If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at info@unboundorder.com.