Refund policy
At Unbound Order, our products are released in limited quantities, so we cannot guarantee size exchanges or replacement inventory.
14-Day Returns
You may request a return within 14 days of receiving your order.
To be eligible, items must be:
- Unworn and unwashed
- In their original condition
- Returned with original tags and packaging
- Accompanied by proof of purchase
Approved standard returns are issued as store credit.
If you need a different size, you may return your item for store credit and place a new order if your preferred size is still available. We cannot reserve or guarantee replacement sizes.
Shipping Costs
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable, except where required by applicable law.
Items sent back without first requesting a return will not be accepted.
How to Start a Return
Contact info@unboundorder.com within 14 days of delivery.
If your return is approved, we’ll provide return instructions.
Damaged, Defective or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
We’ll review the issue and offer a replacement or refund where appropriate. Shipping costs and remedies for defective or incorrect items will be handled in accordance with applicable consumer laws.
UK & European Union Customers
Nothing in this policy limits your statutory consumer rights.
Eligible UK and EU customers may have the right to cancel an online purchase within 14 days of receiving it and receive a refund to the original payment method.
Customers are responsible for return shipping for change-of-mind returns where permitted by law and disclosed before purchase. Where required by law, eligible original standard delivery charges will also be refunded. EU rules specifically require reimbursement of standard outbound delivery costs after a valid withdrawal, while allowing the customer to bear return postage if informed in advance.
Refunds & Store Credit
Once your return is received and inspected, we’ll notify you of its status.
- Standard returns: Store credit
- Damaged, defective or incorrect orders: Replacement or refund where appropriate
- Legally required refunds: Returned to the original payment method
Approved payment-method refunds may take up to 10 business days to appear, depending on your bank or payment provider.